Kinetico of Placerville FAQs

Q. How long does a softener usually backwash for?

A. Usually systems regenerate (backwash) for 35-65 minutes. If your system is constantly stuck in backwash, please give us a call. (530) 621-4200 x 2

Q. How do I stop the beeping noise on my water UV sanitizer light?

A. It is time to change your UV lamp bulb. Call Kinetico of Placerville (530) 621-4200 x 2 for more information on changing your water UV lamp filtration system.

Q. How do I put my system in bypass?
A. View our bypass instructions flyer for specific instructions on how to put your system in bypass and contact Kinetico of Placerville (530) 621-4200 x 2 if you still need assistance. Download Kinetico ByPass System Flyer

Q. Why is my Kinetico Reverse Osmosis system water flow slow?

A. It may be time to change your RO filters. Kinetico K5 filters usually last 1 year. Contact Kinetico of Placerville (530) 621-4200 x 2 for service in your area to change your filters.

Q. Where can I get more Kinetico Water Filtration system filters?

A. We have a retail water store in Placerville at 1224-C Broadway, Placerville, CA 95667 which you can purchase them or arrange for them to be shipped to you. We also can deliver them and change your filters for you during a service call. Call (530) 621-4200 x 2 to schedule your next service appointment.

Q. How often do I need to service my Kinetico Water Softener or Neutralizer?

A. We recommend Kinetico systems have yearly service. We provide water filtration service in the following counties, El Dorado, Amador, Placer, Calaveras, Nevada and Sacramento Counties. Please contact us at (530) 621-4200 x 2 to schedule service.

Q. I have a water softener, but I didn’t buy it from Kinetico, can you service it?

A. We would need to see photos of it first to determine if we can service your specific water softener system. Please call us at (530) 621-4200 x 2 to discuss options.

Q. How much salt does it take to fill a Kinetico water softener brine tank?

A. Usually 5 to 6 bags of salt. You can purchase salt at our water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or, you can contact us and we can schedule a salt delivery for you. Please call us at (530) 621-4200 x 2 to schedule your salt delivery.

Q. What kind of salt do I need to put in my water softener brine tank?

A. We recommend large cubed chunky salt, and do not recommend any kind of granular salt as it may solidify and plug up your system. We carry cubed salt that contains resin clean and it is better processed than other salts on the market and it will run cleaner in your water softener system. You can purchase salt at our water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or, you can contact us and we can schedule a salt delivery for you. Please call us at (530) 621-4200 x 2 to schedule your salt delivery.

Q. I need my water tested, how can I get that done?

A. We have a water specialist that can come out to your home and test your water for PH, IRON, Total Dissolved solids and Hardness. You can also take your water sample to our retail water store at Placerville at 1224-C Broadway, Placerville, CA 95667 or you can contact us for an appointment for someone to come to your home (530) 621-4200 x 2.

Q. I need a test that shows what exactly is in my water, how do I do that?

A. We offer Full-Spectrum tests and can schedule a tech to come to your home and collect the test sample and send it out for you. Contact our service department for more information on Full-Spectrum water tests. (530) 621-4200 x 2

Q. My well water has bacteria in it, what should I do?

A. Kinetico offers several solutions for this specific water issue. Please contact our office for more information on water bacteria solutions. (530) 621-4200 x 2

Q. Do I need to have my Kinetico water treatment systems covered from the sun?

A. Yes, we recommend covering your system to protect it from the sun.

Q. The salt in my brine tank for my water softener hasn’t gone down, what should I do?

A. You should call our service department and get on our schedule for our service technicians to look at your system, that generally means there is something wrong with it.